Rechargeable repairs
All repairs that are caused by damage whether intentional, accidently or as a result of negligence will be recharged to the tenant in accordance with the Repairs Policy
Tenants can be charged for the following reasons: -
• Repairing any damage caused to the property, garden or communal area
• Replacement of fixtures and fittings that are beyond repair
• Reporting Emergency Repairs that are not an emergency
• All associated costs incurred as a breach of Tenancy Agreement conditions
• All associated costs incurred as a result of neglecting the upkeep of a garden
• Where the removal of rubbish, goods and belongings is required to clear a property left behind by the former tenant. The cost of storing former tenants’ belongings will be made in accordance with the relevant policy.
• An additional call out charge will be added for out of hours call outs where the repair is rechargeable
All costs associated with the repair will be recharged including an administration fee and vat where applicable.
Where there are outstanding charges or other breaches related to the tenancy agreement the right is reserved not to attend to subsequent chargeable repairs.
We will endeavour to advise tenants if a repair is rechargeable when they report it, although it is not always possible until the work is inspected. Where it has been decided that a repair is rechargeable and the work have not been completed you will be given the opportunity to carry out this repair yourself within an agreed time period. Where it effects the security of the property or is a health and safety risk the works will be undertaken by the Council and recharged to the tenant. Tenants will be notified of the recharged costs. See repairs policy for further details. The council reserve the right to refuse to undertake rechargeable repairs.
You can pay your rechargeable repairs invoice by any of the methods listed below. In some circumstances, a payment plan can be arranged. Contact us stating the invoice reference number if you would like to discuss this.
Online
You can use this website to make a payment online.
BACS payment
Payment can be made by direct BACS transfer to Barclays Bank, Maid Marian Way, Nottingham, NG1 6HQ. Our sort code is 206328, our account number is 53546667 and our account name is South Derbyshire District Council.
Telephone
You can pay with a credit or debit card over the telephone. To pay by phone you can either speak to our Customer Services team on 01283 595795 during working hours or you can phone the automated payment line on 01283 595865 at any time. A small charge is made for using credit cards.
Post Office or PayPoint outlet
Present the invoice at any Post Office or PayPoint outlet in the country and quote the amount you want to pay. There is no fee payable to use this service. Keep your invoice for future use. You must retain your counter receipt as proof of use. You might be able to claim back the cost of a rechargeable repair done through your personal home contents insurance. It is up to you to check your policy details to see if you are covered for the damage.