New Council tenant satisfaction survey launches

Council tenants are informed that a new survey will commence soon, commissioned by a trusted third-party organization called Service Insights Ltd. This survey is legitimate and not a scam. Your participation is valued and will contribute to improving our services.

A random sample of our council tenants will be contacted by email, and a second random sample of our council tenants will be contacted by telephone by a member of the Service Insights team, asking them to complete a tenant satisfaction survey.

The email sent to tenants will include the link to the survey.

By completing a tenant satisfaction survey, you will help us to find out where we are doing well as your landlord and where we need to improve.

Thank you for your cooperation.

Click here to find out more about the Tenant Satisfaction Measures Survey and how you may be contacted and the organisation conducting the survey.

4 March 2024