Council tenants

Housing repairs

Work has begun on scheduled housing repairs. Our staff are following social distancing guidelines while the work is carried out. We will contact tenants where we are carrying out work.

Please contact us if you need emergency or urgent repairs:

Emergency repairs: These are repairs where there is an immediate risk to life and limb, serious damage to a property, the security of a property or severe inconvenience to the tenant (e.g. no heating in the winter).

Urgent repairs: There are repairs where there is a danger to life and limb, a danger to property, a security risk, or considerable inconvenience to the tenant (e.g. no hot water)

Before entering a property our team will carry out an on-site risk assessment and will only enter if they have the appropriate protective equipment/clothing.

Because our phone lines are busy, please do not all us if you have a non-urgent repair request, or are following up a non-urgent repair enquiry. Thank you for your understanding.

Dropping off keys for a council property?

If you are dropping off keys, please use our letter box at the front of the Civic Offices. Please ensure the keys are in an envelope/bag marked with your name, the property address and your forwarding address.