Careline at South Derbyshire District Council: Get ready for the digital switchover!
As of December 2025, all traditional analogue phone lines in the UK will be switched off, moving to a fully digital network. This affects everything connected to your landline, including emergency services like lifeline systems, alarms, pendants, and other sensors. In many areas of South Derbyshire, this switchover has already taken place. Your phone provider should have contacted you about this.
What does this mean for you?
- Your phone provider will contact you to discuss your upgrade options and ensure a smooth transition. When contacted, let them know immediately you are a telecare user.
- If visited by an engineer to switch out your old phone line, let them know they should contact Careline directly before changing out the old line.
- The digital switchover requires an internet connection in your home. Your telephone service provider will provide you with an internet router if you do not already have one.
- Existing users of the Council's Careline service will receive upgrades to digital equipment if needed.
- Do not worry! This change will not affect mobile phones or internet access.
Stay informed
Visit the following websites for general information about the switchover:
https://www.openreach.com/news-and-opinion/2023/openreach-change-telephone-network
Upgrading landlines to digital technology – what you need to know - Ofcom
Contact your specific telephone provider for detailed information about your options and timeline.
Remember
Never share personal or financial information over the phone related to the digital switchover. Scammers may try to take advantage of the change.
Plan ahead and act when contacted by your provider to avoid service disruptions.
Do not hesitate to reach out to Careline if you have any questions or concerns:
Email: careline@southderbyshire.gov.uk
Phone: 01283 225810