Tenant Satisfaction Measures Perception Survey [2024-25]

South Derbyshire District Council has engaged Service Insights Ltd, an independent research company working with Housemark to conduct a Tenant Satisfaction Measures (TSM) Survey on our behalf. This initiative is all about understanding your views and experiences as our valued tenants.

Why is the Council doing this?

The Regulator of Social Housing launched a system for assessing and measuring how well housing landlords in England are doing providing good quality homes and services.

New tenant satisfaction measures were introduced by the government on April 1 2023, and are designed to help to monitor how well landlords are doing at providing quality homes and services and to understand how they can make improvements.

As part of these measures, the Council is required to collect and share data on how we are doing at completing repairs, keeping homes safe and engaging with our customers and this is where the tenant perception survey comes in.

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1104387/ERUK_Final__screen__august_Housing_regulator_accessible.pdf

How will the Survey Work?

A random sample of our council tenants will be contacted by email and a second random sample of our council tenants will be contacted by telephone by a member of the Service Insights team, asking the tenant to complete a tenant satisfaction perception survey.

The email sent to tenants will include the link to the survey.

By completing a tenant satisfaction survey, you will help the council to find out where we are doing well as your landlord and where we need to improve. The survey is completely voluntary, you do not have to complete it.

Please take this opportunity to have your say. The survey should take no more than ten minutes to complete. It doesn’t matter if you’ve only just moved into your home or don’t use all the services discussed. It is important that we hear as many views as possible. 

Results from this survey will be used to calculate annual tenant satisfaction measures.

All answers will be treated in the strictest confidence and will only be used to monitor the quality of service provided to you by South Derbyshire District Council’s landlord service.

Calls will typically take place between 9:00am to 7:00pm from Monday to Friday, no calls take place on Weekends or Bank Holidays. Rest assured, all responses are confidential.

You can also learn more about Service Insights and their commitment to quality and confidentiality by visiting their website www.serviceinsights.co.uk.